Returns and right of withdrawal

If you are a consumer and purchased an item remotely through yogastuff.shop, you have the right to withdraw from the sales contract within 14 days without giving a reason, except where statutory exceptions apply. Where goods purchased in one order are delivered separately, the period is counted from the day the last item is received.

Electronic withdrawal

You can initiate a withdrawal electronically through the YogaStuff order self-service area:

Submit a withdrawal / return request

Sign in using the email address provided with the order. Before dispatch, the self-service area may offer an order cancellation option; after delivery, it may offer a return request. You may also notify us of your withdrawal by a clear statement sent to labas@aysv.lt. Please provide your first name, last name and order number.

Sending the item back

You must send or hand the goods back to us no later than 14 days from the day on which you informed us of your withdrawal. After receiving your request, we will provide specific return instructions. When a return is arranged through Omniva, we may provide a return code and/or specify a parcel locker. Do not send an item to a parcel locker of your own choosing without first receiving our instructions.

For a standard return due to a change of mind, the direct cost of return shipping is paid by the buyer unless we clearly state otherwise in a particular case. If you received an incorrect, damaged or non-conforming item, please contact us first; separate consumer rights relating to lack of conformity apply in such cases.

Condition of the item

You may inspect and try the item only to the extent necessary to establish its nature, characteristics and functioning. If the item's value is reduced as a result of handling that was not necessary for this purpose, the consumer may be liable for that reduction in value.

Exceptions

The right of withdrawal does not apply in cases provided by law, including, where applicable: goods made to individual specifications or clearly personalised; goods liable to deteriorate or expire rapidly; sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery; and other cases provided by law. The fact that an item is classified as underwear does not by itself remove consumer rights — the hygiene exception applies only where the statutory conditions are met.

Refunds

After receiving a valid notice of withdrawal, we will refund the amounts received from you, including standard delivery costs where these must be refunded by law, no later than 14 days after receiving the notice. The refund is made using the same payment method used for the purchase unless otherwise expressly agreed and this does not result in additional costs to the consumer. We may withhold the refund until we receive the goods or until you provide evidence that you have sent them back, whichever occurs first. Additional costs resulting from choosing a more expensive delivery method than the standard method we offered are not refundable to the extent permitted by law.

Defective or non-conforming goods

This 14-day withdrawal procedure does not limit your rights relating to defective or non-conforming goods. More information is available on the Product conformity and legal guarantee page.

Seller: Pagauk kampą, MB, company code 304398355, VAT number LT100010584919, Žalgirio g. 135, LT-08217 Vilnius, Lithuania. Email labas@aysv.lt, tel. +370 685 77722.